Refund policy

At Colic Calm NZ, we understand that life can get hectic, especially when you have a new baby. While we hope you'll be completely satisfied with your order, we're here to provide you with peace of mind in case you're not.

Return, Refund, and Exchange:

• You can return Products to us within 30 days of receiving them, provided they are in their original, unopened, and unused condition.
• Please note that open products cannot be returned due to Medicine Council regulations.

How to Proceed:

• Contact us within 30 days of receiving the items to explain the issue, and we'll guide you on the return process. 
• Items must be posted back to us within 30 days of receiving the goods.
• Ensure returned items are unused and in their original packaging.

Shipping Your Return:

• For your peace of mind, send returns with tracking as we cannot be responsible for items lost or damaged in transit.
• You are responsible for the return shipping cost. (We are located in Wellington, New Zealand)

Refund Process:

• Once we receive the product back at our warehouse, we will issue a refund for the Product's price, excluding the original delivery charges.
• We typically refund using the same method you used for your purchase.

Incorrect Goods:

• If you receive incorrect goods, let us know within 7 days of receipt.
• We will cover the return shipping costs and the cost of shipping replacements to you.

Refund Timing:

• After we've received and inspected your return, we'll notify you about the approval status.
• If approved, you'll receive an automatic refund to your original payment method within 2 business days.
• Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please don't hesitate to reach out to us at info@colic.co.nz

Your satisfaction is our priority, and we're here to make the return process as smooth as possible.